Privacy Policy
At Denim-N-Dust Western Wear & Saddlery, above all else, we value our customers and understand your concerns about online privacy and security. Because we know that your privacy is vital, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it and the choices you have regarding the use of and your ability to review and correct the information.
When you provide personal information at our websites you are consenting to our policies, as described herein, on how Denim~N~Dust Western Wear & Saddlery will collect, use, disclose and manage your personal information.
What information do we collect?
We use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. We collect information that you provide to us when you:
• Request a catalogue or information about our products and services;
• Purchase, return, or exchange a product;
• Visit our website;
• Create an online shopping account;
• Contact our call centre or customer service desk;
• Opt-in a promotion, contest or survey, or
• Provide us with comments or suggestions.
The type of information we may collect include the following:
• Anonymous site traffic information (in order to improve your shopping experience at our site);
• Contact information such as name, mailing address, phone number, and email address; or
• Personal information such as billing address and credit card information, when provided.
How do we use your information?
Denim~N~Dust Western Wear & Saddlery seeks to provide you with the most efficient and trustworthy shopping experience. We may use personal information that you provide to us in the following manner:
• To assist you in customer service communications;
• To administer your account information, online forms, and other site features;
• To enable you to check out and complete your purchase;
• To send you special announcements or promotional information about new products or services and upcoming events;
• To send you printed catalogues in the mail;
• As necessary, to share your information with trusted third-party companies that provide support services; or
• To aggregate non-personal information in order to help improve our website and system administration.
If you want to return or exchange purchased merchandise, we may ask you for personal identifying information such as the credit card used for the purchase or a picture ID to help prevent fraud.
Customer Service.
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order.
If you call our customer service number, we may ask you personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.
Catalogues.
We may use your name and postal address to occasionally send you printed catalogues from Denim~N~Dust Western Wear & Saddlery.
E-mails.
We may use your e-mail address to notify you about the status of your order, provide customer service information, answer your questions and requests, or occasionally send you sales notifications or other promotional information about our products and services. We will not sell or rent your e-mail address to outside marketing companies.
Contests, Promotions or Surveys. If you opt-in or participate in a contest, promotion, sweepstakes offering or survey (whether via on-line, over the phone or at one of our retail stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfil promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.
By Law.
In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of Denim~N~Dust Western Wear & Saddlery, or others. We may also disclose your personally identifiable information when we believe it is required by law.
Customers.
Under certain circumstances, we reserve the right to refuse to provide goods and services to customers or potential customers without explanation.
How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
E-mails and Newsletter.
If you do not want to receive our promotional emails, you may unsubscribe at any time by:
• Visiting our contact us page and request to be unsubscribed; or
• Clicking the remove link at the bottom of any promotional Denim~N~Dust e-mail;
Catalogs.
If you do not wish to receive our printed catalogue, please contact us. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list. Please allow several weeks for the catalogues to stop, as we schedule catalogue delivery well in advance.
How do you we safeguard your information?
Protecting the safety of your personal information, such as your credit card information, is important to us. Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about loss, misuse, or unauthorized access to your information. For example, we have the following security measures on our websites:
Secure Shopping.
We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted to Denim~N~Dust Western Wear & Saddlery. In addition, we use commercially reasonable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use VeriSign as our SSL provider as an added measure for your protection. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology.
Firewalls.
After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only to information necessary to service your order.
Phone Orders.
Some versions of popular web browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our websites. If so, please phone us at 0409 555 269.
We strive to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
